At Collins Medical Solutions, serving others is at the heart of what we do. This course is designed for our frontline and support teams — including customer service, operations, sales, finance, and HR — to explore how Microsoft 365 Copilot can help you work more efficiently, communicate more clearly, and stay focused on what matters: people, not paperwork. Through real-life examples, department-specific prompts, and guided practice, you’ll learn how to use Copilot to: Communicate quickly and kindly with patients and caregivers Summarize field notes, meetings, or supply trends Draft personalized follow-up emails and thank-you messages Analyze resupply data or organize onboarding materials Save time — without ever sacrificing your Collins CARES voice Whether you're confirming a delivery, managing follow-ups, or onboarding a new hire, Copilot helps you serve with more ease and confidence.