Level 1: Fundamentals- Caring Smarter: How to Use Microsoft 365 Copilot at Collins
At Collins Medical Solutions, we believe innovation should make care more human — not less. That’s why we’ve partnered with Microsoft to bring you Microsoft 365 Copilot, a secure AI assistant built into the tools you already use: Outlook, Word, Excel, Teams, and more. This course is your step-by-step guide to using Copilot the Collins way — with clarity, compassion, and confidence. Whether you're writing to a patient, summarizing a care visit, or reviewing a delivery report, Copilot helps you work smarter so you can stay focused on what matters: people. You’ll learn: What Copilot is and how it works at Collins How it supports your daily tasks Why we trust it to align with our CARES values What’s expected of you as a responsible user How to make AI work for you, not instead of you By the end, you’ll earn your Certified Collins Copilot User badge — and gain real-world tools you can start using today.
- Course
- By Thomas Collins
Level 2: Proficiency- Caring Smarter: Using Copilot for Sales & Referral Success at Collins
At Collins Medical Solutions, serving others is at the heart of what we do. This course is designed for our frontline and support teams — including customer service, operations, sales, finance, and HR — to explore how Microsoft 365 Copilot can help you work more efficiently, communicate more clearly, and stay focused on what matters: people, not paperwork. Through real-life examples, department-specific prompts, and guided practice, you’ll learn how to use Copilot to: Communicate quickly and kindly with patients and caregivers Summarize field notes, meetings, or supply trends Draft personalized follow-up emails and thank-you messages Analyze resupply data or organize onboarding materials Save time — without ever sacrificing your Collins CARES voice Whether you're confirming a delivery, managing follow-ups, or onboarding a new hire, Copilot helps you serve with more ease and confidence.
- Course
- By Thomas Collins